Join our global IT Operations team as the first IT Engineer in our Madrid hub. You will be part of our international IT team while being the face of IT for our growing Madrid office, ensuring our team members have the tools and support they need to be productive. Working in a hybrid model, you’ll balance remote work with on-site presence to cover local IT needs, while contributing to global IT projects and playing a key role in scaling our operations as we grow.

Role
As an IT Operations Engineer, you will own the IT experience for the Madrid office while contributing to the global IT strategy. You will balance hands-on support with infrastructure management and project work. Our IT infrastructure is remote-first and cloud-based, with the physical landscape consisting primarily of Apple devices (MacBooks, iPhones, iPads), displays, and office equipment.

IT Support & Operations:
• Provide on-site support for the Madrid team and overall remote support for the whole Aily team, resolving hardware and software issues
• Manage the lifecycle of IT assets (procurement, onboarding, offboarding, inventory)
• Administer SaaS applications and access management systems (Entra ID, Microsoft 365, Slack, Zoom)
• Ensure meeting rooms, Zoom Rooms, and AV equipment are always operational and ready for uses

Infrastructure & Projects:
• Manage office network infrastructure (wireless access points and basic networking)
• Contribute to global IT projects such as MDM migration, security rollouts, or automation
initiatives
• Develop and maintain automation scripts to improve efficiency and reduce manual tasks
• Create and maintain IT documentation and user guides
• Proactively identify areas for improvement in our IT processes and propose solutions