Mission
We are looking for a Product Excellence Manager to drive and elevate the quality of
our product across all tenants and modules. This role ensures we build and scale
experiences that are not only stable and reliable, but also consistent, user-centric, and
operationally excellent. You’ll work cross-functionally with product managers,
engineering, and client-facing teams to create strong quality routines, define clear
excellence standards, and hold the bar high as we scale.
Your profile
Your Responsibilities
• Champion Product Excellence
Define and evolve what “product excellence” means across teams. Create alignment around quality standards, consistency, and user experience across the product.
• Ensure Cross-Tenant Consistency & stability
Monitor and compare product experience across tenants to spot inconsistencies or degradation. Coordinate efforts to address and prevent recurring issues.
• Own Quality Metrics & Reporting
Develop and manage dashboards that track product quality and excellence KPIs
(e.g., stability, user-reported issues, regression rates). Share insights regularly
with leadership and teams.
• Be the Go-To for Urgent Issues
Act as the single point of contact for short-term “supermissions” and product incidents. Coordinate cross-team responses and ensure outcomes are followed
by structural improvements.
• Scale Quality as We Grow
Anticipate the complexity of scaling to many more tenants. Develop scalable
approaches to monitor and maintain product excellence at every level.
• Connect the Dots Across Teams
Collaborate closely with PMs, Engineering, Design, Business Impact Leads, and
Support to ensure product issues are understood holistically and resolved
sustainably.
What You Bring
• First experiences in product, program management, or a quality-focused
product role, ideally in a SaaS or multi-tenant environment
• Strong organizational and communication skills—you’re comfortable aligning
multiple teams and getting things done without formal authority
• A structured and proactive mindset—you don’t wait for problems to escalate,
you see them coming
• Data-savviness—confident in defining and working with KPIs and dashboards
• High attention to detail with a passion for user experience, stability, and
consistency
• Comfortable managing ambiguity and finding structure in complexity
Why You’ll Love It Here
• You’ll shape how product quality scales in a fast-growing environment
• You’ll work at the intersection of product, tech, and user value—creating real
impact
• You’ll be part of a team that values excellence, ownership, and purpose
Who are we?
About Us
Aily Labs, founded in 2020, is an exciting and rapidly growing startup based in Munich, Barcelona, Madrid, Cluj and New York. With a team consisting of over 350 passionate and skilled Data Scientists, Developers, Designers, Business Leads… we are dedicated to our ambitious objective of democratizing AI.
We have harnessed cutting-edge technology to develop an exceptional AI mobile app that goes beyond conventional solutions. By seamlessly providing immediate business insights, we are poised to revolutionize the corporate landscape.
Our vision is to establish ourselves as the preferred platform for AI-driven decision-making, setting new standards in the industry. We firmly believe that our state-of-the-art technology empowers organizations to make faster and more intelligent choices.
By joining our team, you will have the opportunity to be at the forefront of this transformative movement, working with key industry players and shaping the future of intelligent decision-making in remarkable ways.
